Return Policy

At FraMe Cuisine, we take great pride in the quality of our food and service. If you are not satisfied with your order, we encourage you to contact us as soon as possible so we can make it right.

If you receive food that does not meet our quality standards — such as incorrect items, missing items, or food that was damaged during delivery — please contact us within 24 hours of receiving your order. We will work with you to provide a replacement, credit, or refund as appropriate.

Cancellations made more than 72 hours before the scheduled service date are eligible for a full refund of any deposit paid. Cancellations made within 48 to 72 hours of the service date will receive a 50% refund of the deposit. Cancellations made within 48 hours of the service date are non-refundable, as ingredients and preparation will have already begun.

Changes to your order, such as adjustments to quantities or menu items, must be requested at least 72 hours before the scheduled service date. We will do our best to accommodate changes, but cannot guarantee modifications made after this window.

Due to the perishable nature of food products, we are unable to accept returns on delivered or picked-up food items once they have left our premises, unless there is a verified quality issue as described in Section 2. Drinks and packaged items that have been opened are also non-refundable.

In the unlikely event that FraMe Cuisine must cancel your order due to unforeseen circumstances such as illness, equipment failure, or extreme weather, you will receive a full refund of all amounts paid. We will notify you as early as possible and do our best to help you find an alternative solution.

Approved refunds will be processed within 5 to 7 business days using the original payment method. If payment was made by e-transfer or cash, refunds will be issued by e-transfer to the email address provided at the time of booking.

To request a refund or report a quality issue, please contact us at [email protected] or call (403) 828-6807. Please include your name, order date, and a description of the issue. For quality concerns, photos are helpful and appreciated.